Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

 

SHIPPING TIMES AND COSTS

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

 

 

DISTANCE SALES CONTRACT

CONDITIONS FOR SPECIAL DESIGN PRODUCTS

  • 1- The design process is completed within 10 working days after the order payment is approved.
  • 1.a Sample document, document, picture etc. for the desired product to be designed. The contents must be supplied by the customer or must be selected among the samples submitted by Rearas.
  • 1.b If the approved design is changed after the design process starts, the “new design price” belongs to the customer. The period is automatically extended as 7 working days.
  • 2- After leaving the product design workshop, customer approval is obtained. Cargo and shipment are made within 1 business day after customer approval. Delivery time It will be delivered within 3-21 business days according to the customs policies of the relevant country.
  • 2 a. All products shipped are insured & guaranteed by Rearas.
  • 2b. Product warranty period starts with the signing of the product delivery receipt and is 2 years.
  • 2c. In the event that the design product is damaged in Cargo & Shipping, the product is reproduced free of charge and sent to you.
  • 2d. Changes made to the design product at x companies will disable the Rearas warranty.
  • 3- The relevant contract provisions come into force upon acceptance of the distance sales contract.

PAYMENT METHODS

Rearas accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Rearas features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website. Cooming Son
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.